Privacy Policy

We are at Karma and Luck respect and places importance on issues bordering on our customers' privacy. This Online Privacy Notice therefore describes the types of personal information we collect at www.KarmaandLuck.com (herein referred to as the “Site”), how we use the information at our disposal, with whom we share it and the numerous choices available to users of our Site regarding our use of these information. We also describe the measures we take to protect the security of the information and how you can contact us to further review our privacy practices.

INFORMATION WE COLLECT

The kinds of personal information we require from users of our Site includes but not limited to the following:

Contact information – (such as name, postal address, telephone number and email address);

payment information (card payment details etc.);

purchase and transaction information (including serial numbers for timepiece registration);

and other personal information found in content that users provide, such as through our live chat function.

Information we collect by automated means

When you use our Site, we may collect certain information by automated means, using technologies such as cookies, web server logs, web beacons and JavaScript.

Cookies are files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings on your device. Our Site may use cookies (such as HTTP cookies) and other types of local storage (such as browser-based or plugin-based local storage). Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable them. Please note, however, that without cookies accepted, you may not be able to use all of the features of our Site or other websites and online services.

In conjunction with gathering information through cookies, our web servers may log information such as your device type, operating system type, browser type, domain and other system settings, as well as the language your system uses and the country and time zone where your device is located. The web server logs also may record information such as the address of the web page that referred you to our Site and the IP address of the device you used to connect to the Internet. They may also log information about your interaction with the Site, such as the pages you visit on the site. To control which web servers collect information by automated means, we may place tags known generally as “web beacons” on our web pages. “web beacons” are small files that link web pages to particular web servers and their cookies. We may also send instructions to your device using JavaScript or other computer languages to gather the sort of information described above and other details about your interactions within the Site. We may use third-party web analytics services on our Site, such as those of Google Analytics, Adobe Omniture and Channel Intelligence. These service providers help us analyze how users engage and use the Site. The information collected for this purpose (including your IP address or other information collected by automated means) will be disclosed to or collected directly by these service providers. We use cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart, and this information is used to determine when to send cart reminder messages via SMS. To learn more about opting out of these providers activities, click the relevant link below:

Some web browsers and devices permit you to broadcast a preference that you do not wish to be “tracked” online. At the moment, we do not modify your experience based upon whether such a signal is broadcast.

The Information we collected was last updated on April 26, 2022.

GOOGLE ANALYTICS

ADOBE OMNITURE

CHANNEL INTELLIGENCE

HOW WE USE THE INFORMATION WE COLLECT

We may use the information described above to:

Provide products and services;

create and manage your account; process your payment;

send you catalogs and other promotional materials;

communicate with you and administer your participation in special events, programs, offers, surveys and market research;

respond to your inquiries;

perform data analyses (including anonymization and aggregation of personal information);

operate, evaluate and improve our business (including developing new products and services; enhancing and improving our products and services;

managing our communications;

analyzing our products and services;

and performing accounting, auditing and other internal functions);

protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities;

and comply with and enforce applicable legal requirements, relevant industry standards and our policies.

We also may use the information in other ways for which we will provide specific notice at the time of gathering them.

In addition, we use information collected through automated means for purposes such as (i) customizing our users visits to our Site, (ii) delivering content (including advertising) tailored to our users interests and the manner in which our users browse through our Site, and (iii) managing our Site and other aspects of our business. We may also use this information to provide you with adverts about our products when you browse our site and other websites. Our Site is not designed to respond to “do not track requests from browsers”.

INFORMATION WE SHARE

We do not sell or otherwise disclose personal information we collect about you, except as described and stated in this Online Privacy Notice. We may share personal information with service providers who perform services on our behalf based on our instructions. For example, Neiman Marcus Direct serves as our fulfillment agent. We do not authorize our service providers to use or disclose the information except as necessary to perform services on our behalf or comply with all legal requirements fulfilled. We may also share certain personal information with our affiliates for the purposes described in this Online Privacy Notice. In addition, we may share personal information with third parties whose products or services may interest you. We may also share personal information with third-party database providers that other companies may use for their own purposes, including marketing and advertising campaigns. This excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties. You have the right to prevent disclosure of your information in connection with a marketing database. Accordingly, you may object at any time, free of charge, to the use of your personal information in connection with a marketing database or withdraw any consent you previously provided to us and we will apply your preferences as we move forward. How to Opt-Out – If you do not wish for your personal information to be used in connection with a marketing database for direct marketing purposes, you may opt-out by contacting us as indicated in the “How To Contact Us section of this Online Privacy Notice, with your request to be removed stated clearly.

In addition, we may disclose information about you (i) if we are required to do so by law or legal processes, (ii) to law enforcement authorities or other government entities, and (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity. We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).

NOTICE TO CALIFORNIA RESIDENTS

To the extent required by applicable law, California residents may ask us to provide them with (i) a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the immediate preceding calendar year, and (ii) the identity of those third parties. To make this request, California residents may contact us as specified in the How to Contact Us section below.

YOUR RIGHTS AND CHOICES

We offer you certain choices in connection with the personal information we collect from you. To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us as indicated in the How To Contact Us section of this Online Privacy Notice. To the extent provided by the law of your jurisdiction, you may request access to the personal information we maintain about you or request that we correct, amend, delete or block the information by contacting us as indicated below. Where provided by law, you may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information, and we will apply your preferences going forward.

DATA TRANSFERS

We may transfer the personal information we collect from you through the Site to countries other than the country in which the information originally was collected, including to the United States. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to other countries, we will protect that information as described in this Online Privacy Notice.

HOW WE PROTECT PERSONAL INFORMATION

We maintain administrative, technical and physical safeguards designed to protect the personal information you provided on the Site against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

LINKS TO OTHER WEBSITES

Our Site may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we strongly suggest you review. To this extent, all linked websites are not owned or controlled by us, we are not responsible for the websites content, use of the websites, or the privacy practices of the websites.

UPDATES TO OUR ONLINE PRIVACY NOTICE

This Online Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent and clearly visible notice on our Site to notify you of any significant changes to our Online Privacy Notice and indicate at the top of the notice when it was most recently updated.

HOW TO CONTACT US

If you have any questions or comments about this Online Privacy Notice, or if you would like us to update information we have about you or your preferences, please contact us by email at info@karmaandluck.com.